Returns, Refunds & Fit Guarantee

Last updated: July 25, 2026

You keep the item. We make it right.

If something is wrong with your order, contact us within 30 days of delivery and we'll send a replacement or issue a refund — your choice. In almost every case, you keep the original item. We don't ask you to pack anything up, pay return shipping, or wait for a return to arrive before we act.

How to request a refund or replacement

Send us a message through our Contact page with your order number, a short description of the issue, and a photo where relevant. We reply within 1–2 business days.

Fit guarantee

If a HingeStop doesn't fit your door hinges, send us a photo of the hinge within 30 days. We'll ship a replacement that fits or refund you in full — your choice, and you keep the original.

Damaged, defective, wrong, or missing items

Send a photo within 30 days of delivery and we'll replace the item at no cost or refund it. No return required.

Refund method and timing

Refunds are issued to your original payment method. There are no restocking fees, return shipping fees, or handling fees of any kind. Approved refunds are processed within 2 business days and typically appear on your statement within 5–10 business days, depending on your bank.

Cancellations

Cancel any time before your order ships for a full refund — just contact us with your order number.

Package not received

If tracking shows delivered but nothing arrived, or tracking hasn't updated in 10+ business days, contact us. We'll investigate with the carrier and replace or refund your order.

Fair use

This policy is offered in good faith. We may request additional information or limit no-return replacements where we identify fraud or abuse. Nothing here limits your rights under applicable consumer protection law.

Full legal version: Refund Policy. A written copy is available on request through our Contact page.