Refund policy

Our policy in one sentence

If something is wrong with your order, contact us within 30 days of delivery and we will send you a replacement or issue a refund — and in almost every case, you keep the original item. We do not ask customers to pay for or arrange return shipping.

How to request a refund or replacement

Send us a message through the Contact page on our website within 30 days of delivery and include:

  • Your order number
  • A short description of the issue
  • A photo of the item or the affected door hinge, where relevant

We will reply within 1–2 business days and confirm your resolution in writing.

Your resolution options

Once your request is approved, you choose one of the following:

  • Replacement. We ship a replacement product at no cost to you.
  • Refund. We refund the purchase price of the affected item to your original payment method.

You keep the original item. We do not require you to ship the product back to us, and we do not charge return shipping fees, restocking fees, or handling fees of any kind.

Fit guarantee

If a HingeStop door stopper does not fit your door hinges, contact us within 30 days of delivery with a photo of the hinge. We will send a replacement that fits or issue a full refund — your choice. You keep the original item.

Damaged, defective, incorrect, or missing items

If your order arrives damaged, defective, incorrect, or incomplete, send us a photo within 30 days of delivery. We will ship a replacement at no cost or issue a refund, at your choice. No return is required.

Refund method and timing

All approved refunds are issued to the original payment method used at checkout. We do not issue cash refunds or store credit unless you specifically request store credit. Once approved, refunds are processed within 5 business days, and typically appear on your statement within 5–10 business days depending on your bank or card issuer.

Order cancellations

Orders can be cancelled for a full refund at any time before they ship. Contact us with your order number as soon as possible. Once an order has shipped, the 30-day policy above applies instead.

Packages not received

If tracking shows your order as delivered but you did not receive it, or if tracking has not updated for 10 or more business days, contact us. We will investigate with the carrier and send a replacement or issue a refund.

Limits and fair use

This policy is offered in good faith. We reserve the right to request additional information, limit the number of no-return replacements or refunds per customer or household, or decline a request where we reasonably identify fraud, abuse, or misuse of this policy. Nothing in this policy limits any rights you have under applicable consumer protection law.

Questions

Contact us through the Contact page on our website, or email [BUSINESS EMAIL]. A written copy of this refund policy is available on request.